Privacy Policy
Last updated: May 28, 2026
HeedSites ("we," "us," or "our") operates https://heedsites.com and related products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or communicate with us—including via WhatsApp Business messaging.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and messages you submit through our website contact form or other channels.
- Usage data: pages visited, browser type, device information, and approximate location derived from IP address (via analytics tools such as Google Analytics).
- Communications: content of emails, support requests, and messages you send to us.
- WhatsApp messaging data: when you opt in to receive messages from HeedSites on WhatsApp, we may process your phone number, message content, delivery and read status, and related metadata as provided through the WhatsApp Business Platform.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide customer support;
- Deliver services, products, and project-related communications you request;
- Send transactional or service-related messages (including via WhatsApp, where you have opted in);
- Improve our website, products, and user experience;
- Comply with legal obligations and enforce our terms.
3. WhatsApp Business Messaging
HeedSites may use the WhatsApp Business Platform (provided by Meta) to send messages to users who have given us permission to contact them on WhatsApp. This section describes our practices specific to WhatsApp.
3.1 Opt-in
We only send WhatsApp messages to individuals who have provided their mobile phone number and have clearly opted in to receive communications from HeedSites. Opt-in may be collected through our website contact form (with an explicit WhatsApp consent checkbox where applicable), email, SMS, in-person agreement, or other methods that clearly identify HeedSites as the sender and state that the person agrees to receive messages from us on WhatsApp.
3.2 Data processed via WhatsApp
When you communicate with us on WhatsApp, we and Meta may process:
- Your WhatsApp phone number and profile name (as visible in WhatsApp);
- Message content you send to or receive from HeedSites;
- Timestamps, delivery status, and related technical metadata required to operate the service.
Meta processes this data in accordance with the WhatsApp Business Terms and WhatsApp Privacy Policy. We do not sell your WhatsApp data to third parties.
3.3 Opt-out
You may stop receiving WhatsApp messages from HeedSites at any time by:
- Replying STOP to any WhatsApp message from us;
- Emailing heedsites@gmail.com with the subject "WhatsApp Opt-Out" and your phone number; or
- Using our contact page to request removal.
We will process opt-out requests promptly and will not send further marketing or non-essential WhatsApp messages after a valid opt-out, except where a message is required by law or to complete an ongoing service you requested.
4. Legal Basis and Consent
Where applicable under local law (including India's Digital Personal Data Protection Act and related rules), we process personal data based on your consent, performance of a contract, legitimate business interests, or legal obligation, as appropriate to the context.
5. Sharing of Information
We may share information with:
- Service providers who assist with hosting, email delivery, analytics, or WhatsApp messaging infrastructure (including Meta/WhatsApp);
- Legal authorities when required by law or to protect our rights;
- Business transfers in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
We require service providers to use data only for the purposes we specify and to protect it appropriately.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. WhatsApp conversation logs may be retained for a limited period for support and compliance unless you request deletion where we are not required to retain them.
7. Security
We implement reasonable technical and organizational measures to protect your information. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to withdraw consent. To exercise these rights, contact us at heedsites@gmail.com.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
10. International Transfers
Your information may be processed in India and in other countries where our service providers operate. We take steps to ensure appropriate safeguards when data is transferred across borders.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.
12. Contact Us
For privacy-related questions or requests, contact HeedSites:
- Email: heedsites@gmail.com
- Website: Contact page
- Country: India